Frequently asked questions

How long does delivery take?

We dispatch within one working day, and delivery takes 3 to 8 working days after that. Delivery is free on every order, to every country we ship to. Full details are on the delivery page.

Which countries do you deliver to?

The United Kingdom, Belgium and the countries of the European Union. UK orders are charged in pounds sterling, EU orders in euros or your local currency where we support it.

Will I have to pay customs or import charges?

No. Any VAT or import taxes are already included in the price you pay at checkout. If a carrier ever asks you for an extra charge, email us a photo of the notice and we will sort it out.

How long should one session be?

Fifteen minutes per hand is plenty. Run it on one hand, then swap over. Longer is not better here.

Does it fit both hands?

Yes. One device works on the left and the right hand, so there is no separate model to buy.

Does it need to stay plugged in?

No. It is rechargeable and completely cordless, so you can use it on the sofa, at your desk or in bed. Charge it fully before the first use.

Can I turn the heat off?

Yes. The heat is adjustable, so you can run a compression-only session whenever you prefer it cooler.

How long does it take to charge?

Charge it fully before the first use and top it up now and then. One charge covers several fifteen-minute sessions.

What is in the box?

One hand and wrist massager, one USB charging cable, and an English user manual.

Is it a medical device?

No. It is a wellness device, not a medical one. If you have a hand or wrist injury, circulation problems, or you are recovering from surgery, speak to your doctor before using it.

What if my order arrives damaged?

Email contact@miharv.store within 30 days of delivery with a photo or short video. We will replace it or refund you in full at our cost, and in most cases you will not have to send anything back.

Can I return it if I change my mind?

Yes. You have 14 days from delivery to tell us, and a further 14 days to send it back. See our returns and refunds page.

How do I get in touch?

Email contact@miharv.store. We reply within one working day, Monday to Friday.