Shipping policy

Where we deliver

We deliver to the United Kingdom (England, Scotland, Wales and Northern Ireland), to Belgium, and to the countries of the European Union.

Cost

Delivery is free on every order, to every country we ship to. There is no minimum spend.

Prices and currency

Orders placed in the United Kingdom are charged in pounds sterling. Orders placed in the European Union are charged in euros, or in your local currency where we support it. The total shown at checkout is the final amount you pay.

Timings

Orders are dispatched within one working day. Delivery then takes 3 to 8 working days. Working days are Monday to Friday, excluding public holidays. Delivery can take longer during peak periods such as late November and December, and occasionally when a parcel is held for a customs check.

Where your order ships from

Our products are dispatched by our fulfilment partner from their warehouse, which may be located outside the United Kingdom and the European Union.

Import taxes and duties

Any VAT or import taxes that apply to your order are included in the price you pay at checkout, so there is nothing extra to pay when your parcel arrives. If a carrier ever asks you for an additional charge, email us a photo of the notice and we will sort it out.

Tracking

You will receive an email with a tracking number when your parcel is dispatched. It can take two or three days for the first carrier scan to appear.

Delays and lost parcels

If your order has not arrived within 20 working days of dispatch, email contact@miharv.store with your order number. We will investigate with the carrier and then either resend your order or refund you in full. We cannot refund parcels that tracking shows as delivered, or parcels that were returned because they were not collected from a pick-up point in time.

Damaged parcels

If your parcel arrives damaged, send a photo to contact@miharv.store within 48 hours of delivery and we will resolve it at our cost.

Incorrect addresses

Please check your delivery address before paying. Once an order has been sent to our warehouse the address can no longer be changed. A parcel returned to us because of an incorrect address will be resent at your cost.

Contact

Miharv, Elfnovemberstraat 12, 9030 Gent, Belgium. Email: contact@miharv.store