Returns & refunds

Faulty, damaged or wrong items — no need to send anything back

If your order arrives damaged or faulty, or is not what you ordered, email contact@miharv.store within 30 days of delivery with your order number and clear photos or a short video of the problem. We will send a replacement or refund you in full, at your choice and at our cost. In most cases you will not have to post the item back to us.

Changed your mind — your 14-day cancellation right

You have 14 days from the day your order arrives to tell us you want to cancel it. You do not have to give a reason. Once you have told us, you have a further 14 days to send the item back.

Let us know by emailing contact@miharv.store with your order number, or by using the cancellation form at the bottom of this page. A clear statement is enough — you do not have to use the form.

Condition

  • Complete — massager, charging cable and manual
  • In its original box where possible
  • Undamaged beyond normal handling

You may handle and test the massager as you would in a shop. If it has been used more than was necessary to check that it works, we may reduce your refund to reflect the loss in value.

How to send it back

  1. Email contact@miharv.store with your order number.
  2. We confirm your cancellation within one working day.
  3. Post the item to the address below and keep your proof of postage until the refund reaches you.

Return address
Miharv
Elfnovemberstraat 12
9030 Gent
Belgium

Please do not send anything back before you have emailed us, so we can match your parcel to your order.

Who pays for return postage

You cover the cost of returning the item when you have changed your mind. If the item is faulty, damaged or not what you ordered, we cover everything — and in most cases you will not need to return it at all.

Refunds

For faulty or wrong items we refund as soon as we have reviewed your photos. For cancellations we refund within 14 days of receiving the item back, or from the day you give us proof that you have sent it, whichever comes first. The refund goes to the payment method you used and includes the original standard delivery cost. Depending on your bank it can take a further 3 to 5 working days to appear.

Orders that have not arrived

If your order has not arrived within 20 working days of dispatch, email us with your order number. We will investigate with the carrier and then either resend your order or refund you in full. We cannot refund parcels that tracking shows as delivered, or parcels that were returned because they were not collected from a pick-up point in time.

Cancelling before dispatch

Email us as soon as you can. If your order has not been handed to the carrier yet, we will cancel it and refund you in full, usually the same day.

Exchanges

The fastest way to exchange an item is to email us. We will arrange a replacement directly, rather than asking you to return the item and place a new order.

Your statutory rights

Nothing on this page affects your legal rights. If you are in the United Kingdom, your right to cancel comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and your rights over faulty goods from the Consumer Rights Act 2015. If you are in the European Union, the same 14-day right of withdrawal applies under Directive 2011/83/EU, together with a legal guarantee of conformity of at least two years.

Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To: Miharv, Elfnovemberstraat 12, 9030 Gent, Belgium — contact@miharv.store

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on: …… / Received on: ……
Order number: ……
Name of consumer: ……
Address of consumer: ……
Signature (only if this form is notified on paper): ……
Date: ……