Returns & Refunds

We want you to be completely satisfied with your purchase. If your order arrives damaged, faulty, incorrect, or you simply change your mind, we offer a straightforward return and refund policy.

Returns

You have 14 days from the day you receive your order to tell us that you want to cancel your purchase. You do not need to provide a reason. To start a return, please contact us at contact@miharv.store with your order number.

Once you have notified us, you have a further 14 days to send the item back to us. Please return the massager complete, including the charging cable and manual, and in its original packaging where possible.

You may handle and test the product as you would in a shop. If the item has been used more than necessary to check that it works, we may reduce the refund to reflect any loss in value.

Return Address

Miharv
Elfnovemberstraat 12
9030 Gent
Belgium

Please contact us before sending anything back so we can match your return to your order. We recommend keeping your proof of postage.

Return Shipping Costs

If you have simply changed your mind, you are responsible for the cost of returning the item.

If your item is faulty, damaged, or incorrect, we cover the return costs. In most cases, you will not need to send the item back.

Refunds

For cancelled orders, we will issue your refund within 14 days of receiving the returned item, or from the date you provide proof that you have sent it back, whichever comes first.

Refunds are made to your original payment method and include the original standard delivery cost. Your bank or payment provider may take an additional 3-5 working days to process the refund.

For faulty, damaged, or incorrect items, please email contact@miharv.store within 30 days of delivery with your order number and clear photos or a short video showing the problem. We will provide a full refund or replacement, whichever you prefer, at no cost to you.

Damaged, Faulty or Incorrect Items

If your massager arrives damaged, faulty, or is not the item you ordered, please contact us within 30 days of delivery.

Send us your order number along with clear photos or a short video showing the issue. Once we have reviewed the problem, we will provide a replacement or full refund, whichever you prefer.

In most cases, you will not need to return the faulty or incorrect item.

Orders That Have Not Arrived

If your order has not arrived within 20 working days of dispatch, please contact us at contact@miharv.store with your order number.

We will investigate the shipment with the carrier and, where appropriate, either resend your order or provide a full refund.

We cannot refund an order where tracking confirms that it has been delivered, or where the parcel was returned because it was not collected from a pick-up point within the required time.

Cancelling Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If the order has not yet been handed to the carrier, we will cancel it and provide a full refund.

Exchanges

If you would like to exchange your item, please contact us at contact@miharv.store. Where possible, we will arrange a replacement directly.

Your Statutory Rights

Nothing in this policy affects your legal rights.

For customers in the European Union, the statutory 14-day right of withdrawal applies to eligible online purchases, together with the applicable legal guarantee of conformity.

For customers in the United Kingdom, your statutory consumer rights, including your rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, remain unaffected.

Contact

Email: contact@miharv.store

We aim to reply to emails within one working day, Monday to Friday.